Frequently Asked Questions
Everything you need to know about shopping at ALDO.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. You can return items by mail or at any ALDO store location with your original receipt.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I know which shoe size to order?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for boots and sizing down for dress shoes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
Are your products covered by a warranty?
ALDO products are guaranteed against manufacturing defects for a period of 6 months from the date of purchase. This does not cover normal wear and tear or misuse.